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Appointments 

For all appointments call:

  • East Bergholt 01206 298272        
  • Capel St Mary 01473 310203

All GP appointments are allocated a 10 minute slot.

If you have problems with transport please advise the receptionist and she will endeavour to make a convenient appointment for you.

Book online

You are now able to book, cancel and check your own appointments at any time of the night or day online via the link at the top of this page. You will need to come in to reception where you can register to use the service. At this time you will be given a unique password and logon for the system. You can then use this service wherever you have access to the internet, at any time of day or night.

Types of Appointment

Several types of appointment are available daily and a GP appointment may not be the most appropriate. You may therefore be offered a nurse practitioner appointment, nurse appointment, telephone appointment, pre-booked appointment or prescription following consultation with the doctor. It may be necessary to consult a clinician and return your call.

On-the-day-appointments

Patients are asked to telephone from 08:00 on the day they require an appointment. We aim to deal with all queries on the day but will not necessarily be able to offer you an appointment with the clinician of your choice.

If you contact the surgery before 12:00 and you need to see a doctor the same day you will be given an appointment for that morning.

If you telephone the surgery after 12:00 and you need to see a doctor that day you will be given an appointment that afternoon.

Pre-booked appointments

These are available to any patient, with a GP of his/her choice. However in order to keep the balance between pre-booked non-urgent appointments and on-the-day acute appointments it may be necessary to wait for 1 – 2 weeks for a mutually convenient date.

Telephone appointments

These appointments are available to all patients who are unable or feel it unnecessary to attend the surgery but require simple advice without examination. Please request a telephone appointment. The GP or nurse will phone you back within a given time scale.

What you can expect when you book an appointment

  • Your call will be answered as soon as possible, although at peak times there may be a delay
  • Reception staff will be polite and helpful
  • If you contact the surgery before 12:00 and you need to see a doctor the same day you will be given an appointment for that morning
  • If you need to be seen on the day you ring, your appointment may not be with your usual doctor
  • If you telephone the surgery after 12:00 and require an appointment on the same day you will be given an appointment that afternoon.

How you can help

  • Please arrive on time for your appointment
  • Unless you need to book an appointment for the same day, please phone after 10:00 if possible
  • For the benefit of all patients, the doctors need to keep to time during their surgeries. If you have a number of problems to discuss with the doctor, please ask the receptionist for extra time when you book the appointment
  • Please remember that an appointment is for one person only
  • Always ring to cancel your appointment as early as possible if you can no longer attend. This frees up appointments for other patients
  • Notify the practice if you change your address or telephone number
  • Consider whether you need to see a doctor at all. Could you see a practice nurse in the minor illness clinic.
 
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