Press release 24th December 2015
GP practice is delivering good patient care
The Constable Country Medical Practice has been removed from special measures by the Care Quality Commission (CQC).
The practice, with surgeries in Capel St Mary and East Bergholt, has now been rated as “Good” overall, the same rating as around 80% of practices in the country, and “Good” in every area assessed.
In April 2015 the practice was placed in special measures by the CQC, meaning improvements were needed to ensure the 10,800 patients received the best healthcare services. A further inspection last month showed that the practice has responded quickly to the issues raised and moved to make the needed improvements.
In its most recent findings the CQC highlights that patients have reported the practice service has improved significantly and staff are helpful, caring and treat them with compassion, dignity and respect. The report also shows that the needs of patients are effectively assessed and staff receive extra training to help them better deliver good patient care. A new appointment booking service has been introduced to ensure patients who need advice from a GP are seen the same day. The practice is committed to never turning a patient away. Practice GP Partners and management team have been praised for their support of staff to do a good job. Patient feedback is proactively sought and a new patient participation group has been created, so that patients can be more involved in how the practice operates.
Dr Fayez Ayache, Senior GP Partner from Constable Country Medical Practice, said: “This new rating is fantastic news and we are thankful for the overwhelming support we have received from our patients, staff and the local community in making it happen.
“Being placed in special measures was obviously a disappointment. However we were determined to make the needed improvements as quickly as possible and with help of our management team we have done that. Over the last few months we have addressed the areas of concern so that the community now has a GP practice which is effective in delivering good patient care. The CQC has indicated that the action we have taken represents the most effective turnaround of any GP practice placed in special measures.
“The creation of a patient participation group is an integral part of the changes. We look forward to working with those patient members to identify how we can further improve and respond to patients’ needs.”
Dr Mark Shenton, chairman of NHS Ipswich and East Suffolk Clinical Commissioning Group, of which the practice is a member said: “I welcome this turnaround by the practice which shows a real determination by every staff member to make primary health care services are the best they can be. The CCG will continue to support Constable Country Medical Practice and help them maintain good patient care.”
Issued by The Communications Team on 01473 770014
NHS Ipswich and East Suffolk Clinical Commissioning Group – www.ipswichandeastsuffolkccg.nhs.uk
NHS West Suffolk Clinical Commissioning Group – www.westsuffolkccg.nhs.uk
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